JOBS ALERT: SAP Recruitment Drive for Freshers |Associate Solution Support Engineer |

 

JOBS ALERT: SAP Recruitment Drive for Freshers |Associate Solution Support Engineer |Bangalore

Company Name:  SAP

Position :  Associate Solution Support Engineer

Experience: Fresher’s

Location : Bangalore

Roles & Responsibilities: 

·         Win customer loyalty by creating memorable experiences for customers.

·         Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.

·         Develop and maintain strong functional and technical product knowledge.

·         Work with our APAC, EMEA or AMER based customers in resolving their queries, issues related to SAP Concur Product.

·         Resolve customer issues with transparency and urgency.

·         Maintain ownership of the issue, manage client expectations & drive deliverables.

·         Provide regular updates on case statuses and escalate issues while maintaining the customer experience.

·         Create availability in daily schedule for customer calls.

·         Improve existing articles or create new articles for the Knowledge-Centered Service (KCS) knowledge base.

·         Participate in (or drive, as requested) minor projects or initiatives.

·         Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.

·         Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.

·         Conduct all external facing communication in a professional manner, and to a high level of customer service.

·         Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.

·         Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.

 

Role Requirements:

·         Bachelor’s degree or equivalent

·         External customer facing experience preferred

·         Technical background with understanding of SQL preferred

·         0 to 3 years of experience in troubleshooting software / hardware / product / process / tool issues is preferred

·         Ability to articulate a message to all levels of an organization (written, verbal, and presentation skills (English)

·         Display passion for & responsibility to the customer, business & team

·         Ability to work in a diverse cultural environment and be agile for change

·         Research based learning oriented, analytical mindset for expert problem solving

·         Task based, process driven approach to achieving objectives

·         Schedule flexibility working on the weekdays & weekends
·         Ability to communicate in a foreign language is highly preferred

·         Preferable experience with SAP Concur products or on similar SaaS / Cloud products

·         Preferable experience on Finance & Accounts, knowledge in SQL, Python or any programming language for automation

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