JOBS ALERT: Verint Recruitment Drive for Engineer - Product Support

 

JOBS ALERT: Verint Recruitment Drive for Engineer - Product Support | Bangalore

Company Name : Verint

Position :  Engineer - Product Support

Experience: Fresher’s

Location : Bangalore

Principal Duties and Essential Responsibilities:

• Respond to customer calls to report or follow up on, or escalate issues. Demonstrate an urgent interest to satisfy their concerns and ensure proper ownership of issues and escalations.
• Track customer calls and communicate with escalated tiers to ensure continued progress on issues.
• Follow up on a class of closed tickets to validate customer satisfaction and identify any residual issues that may have arisen.
• Execute customer edits in the CRM, activate and modify customer permissions to external tools, and ensure the customer’s support entitlement status.
• Deliver customer base notifications, marketing information, or product information as required.
• Other duties and responsibilities as assigned.

Minimum Requirements:

• 0 - 2 years experience in a customer service role
• Familiarity with Contact Center operations and/or technology software and tools
• Strong written and verbal communication skills
• Customer service focused
• Basic knowledge of Microsoft OS and networking protocols
• Highly motivated and hands-on with the demonstrated ability to learn, understand, and retain technical concepts
• Ability to work a flexible schedule in the interest of customer satisfaction; may be required to participate in on-call rotations consistent with Support’s on-call practice
• Successful completion of the background check process, including but not limited to employment, education, criminal convictions, OFAC, SS Verification and credit, where available and in accordance with federal and local regulations
• Customers may request that additional checks be conducted on Verint employees. Verint reserves the right, consistent with applicable law, to require employees in certain positions to undergo background checks periodically or as needed based on our customer’s requirements.

Preferred Requirements:

• Bachelor’s degree in a technology discipline or related field
• Bilingual in English and Spanish preferred
• Demonstrated knowledge, or training in one or more of the following areas:
• Databases
• Networking and protocols TCP/IP, HTTP, FTP, and SMTP
• Telecom systems (CTI, VOIP, PBX)
• Operating systems, desktop domains (active directory), windows security
• Understanding of HTML, JavaScript, XML
• Experience Supporting Software applications, including IIS, MS SQL Server, and Oracle

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